The td-logo-temporaryFAQ’S

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Do you offer discount on bulk orders?

We do. Head over to the online store to see the various specials we have on offer. If you don’t see something you’d like, send us a email and ask what you’re interested in and we’ll happily help price it for you.

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How much does it cost to ship within the U.S?

Shipping charges vary depending on the size of your order including its weight. Postage rates begin at $3.99.

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Can I collect an item from you in Vancouver, BC?

The best thing to do is drop us a email and ask. We may be able to recommend stores that also locally carry our products.

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How are products fulfilled?

We currently despatching orders from Vancouver, Canada and Somerset, England.

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What’s the shipping schedule?

Our goal is to process and ship your order within 1 – 2 business days of receipt. Shipping times vary depending on destination and depending on location, can be delayed at border control – like any other parcel. If you would like your order to be expedited, please email us.

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Do you ship internationally?

We do ship internationally. Shipping charges vary depending on the size of your order including its weight. Each product displays the postage cost when you arrive at checkout. International Service can take up to 21 days depending on country.

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What shipping carrier do you use?

We use Canada Post and USPS as our preferred shipping partner. International Shipping varies on destination of the package. For UK, we use Royal Mail.

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Can I get a tracking number?

To receive a tracking number, please get in touch with us before you order. Additional costs for a tracking will incur.

Ready to place an order?

THE . KEN

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